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FAQ

Standard Pickup Timing and Scheduling

Q: What time will my bins be picked up and returned?

A: Our team operates Monday through Friday between 8am-8pm. We'll collect your bins on your scheduled pickup day and return them to their designated location after your waste management company has completed collection. While we can't guarantee exact timing due to varying collection schedules, we ensure same-day service and will notify you of any significant delays.

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Q: Can I change my pickup day?

A: Absolutely! You can modify your service schedule by contacting us at admin@trashaces.com or calling 702.874.7249 during business hours. We recommend providing at least 24-48 hours notice when possible to ensure seamless service adjustment.

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Weather Delay Policies and Communication

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Q: What happens if weather affects my pickup day?

A: Safety is our top priority. In cases of severe weather conditions that make service unsafe, we'll notify affected customers as soon as possible via email or phone. We'll reschedule your service for the next available day at no additional charge. Our veteran-owned team is committed to reliable service while maintaining safety standards.

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Q: Will I be charged if weather delays my service?

A: No, you will never be charged extra for weather-related delays. We'll make up the service on the next available day. Our commitment to integrity means we only charge for services we can safely and reliably provide.

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Holiday Schedule Modifications

Q: How do holidays affect my trash service?

A: We follow your local waste management company's holiday schedule. When your regular pickup day falls on a holiday, service typically shifts to the following day. We'll send advance email notifications about holiday schedule changes at least one week prior, so you'll know exactly when to expect service.

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Q: Do you provide service on weekends for holiday delays?

A: Our standard operating hours are Monday-Friday, 8am-8pm. However, we understand holiday delays can be inconvenient. For Valet Pro+ and higher tier customers, we may offer special weekend arrangements on a case-by-case basis. Contact us at 702.874.7249 to discuss options.

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Service Interruption Handling

Q: What if my bins aren't picked up on my scheduled day?

A: If we miss your scheduled pickup, please contact us immediately at admin@trashaces.com or 702.874.7249. We'll investigate the issue and provide same-day resolution whenever possible. As a service-focused company, we take missed pickups seriously and will work to prevent future occurrences.

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Q: Can I get a refund if service is interrupted?

A: We stand behind our service commitment. If we're unable to provide your scheduled service due to our error, we'll provide appropriate account credits or service extensions. Our integrity-driven approach means making things right when we fall short of expectations.

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Contact and Escalation Information

Q: How do I contact Trash Aces with questions or concerns?

A: We're here to help! Reach us at:

Q: What if I need immediate assistance outside business hours?

A: For urgent service issues, please email justin@trashaces.com with "URGENT" in the subject line. We'll respond first thing the next business day. For non-urgent questions, we typically respond within 24 hours during business days.

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